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Our partners and sectors of activity

Retail support, automotive entreprises or educational institutions

Strategic Partners

We are sharing biggest customers mainly with our two strategic partners, who are providing support to multinational companies. We are able to provide support and service to any of your retail stores througout Europe without any language barriers. Our main sector is complex IT care center services provided with direct hotline with multiple operators, for larger companies mainly in retail sector.

ATON

World leading provider of 'Service Desk' services for large enterprises in the matter of retail, relies on our capabilities in region of Czech republic and Slovakia. Together, we will provide exceptional care for all your retail stores completely covering your opening schedule, eventually oustide your opening schedule periods, including weekends and most of the vacations. Our professional call center with dynamic number of operators properly reacts to expectable and unexpectable situations, solves all the issues with ICT technologies and also with your selling and reporting software systems, which results in smooth running of all your devices during the whole retail period. Our operators are patient and specifically trained to remotely help you and your employees.

HTK Pro

Purely czech company, HTK Pro, is operating in IT sectors over 25 years, specializing in complete outsourcing of IT services. In other words, if you are missing your own IT team, you are a perfect customer. In cooperation with this strategic partner, we will provide an remote IT support ASAP, no correspondence required from your side, administration of your computer networks, supplying of HW and SW components and complete support for migrating your services to the cloud. Least but not last creation of web and desktop applications precisely suited and developped for your specific needs.

Customer sectors

Retail

Providing permanent IT support via hotline and using a ticketing system for over 500 retail stores of multinational company located in Czech republic and Slovakia, while keeping the resolution time in bounds of agreed SLA values. Based on reviews from the shops, employees value highly our ability to communicate with them while maintaining an understandable technical level.

Automotive

Complex and professional computer network maintenance for an A dealer of multinational car company, including regular on-site interventions, HW and SW supplying, remote administration and helpdesk services for the network users. Mainly focusing on diagnostical devices designed for service.

Education

Support for smaller local projects of municipal schools and private small-scale schools. Assistance with staff training, setting up document circulation methodology, and training users for the effective use of ICT technology, with an emphasis on meeting the requirements of the Ministry of Education of the Czech Republic.

Tourism

Testing Institute

Sport